Shipping Policy

Shipping Coverage

We currently deliver orders within Egypt only.

We do not currently provide international shipping through our online store.

Order Confirmation

All orders are confirmed by phone call or WhatsApp before processing.

For cash-on-delivery orders, we will contact the customer using the phone number provided during checkout to confirm the order details, delivery address and expected delivery period.

If we are unable to reach the customer, processing and delivery might be delayed. The order might be cancelled if we cannot obtain confirmation after reasonable contact attempts.

Processing and Delivery Time

Most standard orders are processed and delivered within 2–3 business days after the order is confirmed.

Large-quantity, customized or special orders might require additional preparation time. In these cases, the total processing and delivery period may be up to 30 business days, depending on the product type, quantity and availability.

If additional time is required, the expected delivery date will be agreed with the customer by phone call or WhatsApp before the order is processed.

Business days do not include weekends or official public holidays.

Delivery times are estimates and might be affected by order quantity, product availability, the delivery location, weather conditions, courier delays or other circumstances outside our reasonable control.

Shipping Charges

Shipping charges are calculated and displayed during checkout before the customer completes the order.

The applicable shipping cost depends on the delivery location, order details and available shipping method.

The customer can review the shipping cost before confirming the purchase.

Cash on Delivery

Cash on delivery is available for eligible orders and delivery locations.

The customer must provide accurate contact and delivery information. We might contact the customer by phone or WhatsApp to confirm the order before shipment.

The customer must pay the order total and applicable delivery charges upon receipt, according to the payment method confirmed for the order.

Delivery Updates

We do not currently provide an online tracking number.

Order confirmation and delivery updates are communicated by phone call or WhatsApp using the contact details provided by the customer during checkout.

Customers can contact us to ask about the status of an order.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address and telephone number when placing an order.

If you need to change your delivery address, contact us as soon as possible before the order is dispatched. We cannot guarantee that an address can be changed after dispatch.

Additional delivery charges or delays resulting from an incorrect or incomplete address provided by the customer might be the customer’s responsibility.

Delayed Orders

If an order has not arrived within the agreed delivery period, please contact us with your order number.

We will review the order status and provide the available information regarding the expected delivery.

Damaged, Defective or Incorrect Products

Please inspect the product when it is delivered.

If your order arrives damaged, defective or different from what you ordered, contact us as soon as possible and provide:

• Your order number.

• A description of the issue.

• Clear photographs of the product and packaging.

Returns, replacements and refunds are handled according to our Return and Refund Policy.

Contact Information

For questions regarding shipping or delivery, contact:

El Batal El Romany Industries
Email: elbatalsmp@gmail.com
Phone and WhatsApp: +20 122 365 3734
Address: Plot 232B, 6 Million Industrial Area, 10th of Ramadan City, Al Sharqia 44635, Egypt