Shipping policy

Order Processing Time

All orders are processed within 1–15 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional time for delivery.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times:

• Local Shipping: 1–15 business days

Delivery delays can occasionally occur due to weather, or carrier issues.

Shipment Confirmation & Order Tracking

You will receive a shipment confirmation call or whatsapp massage  once your order has shipped.

Damaged or Lost Packages

If your order arrives damaged, please contact us immediately at elbatalsmp@gmail.com with your order number and photos of the item.

If your package is lost during transit, we will work with the shipping carrier to resolve the issue.

Incorrect Shipping Addresses

Please ensure your shipping address is correct before completing your order. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Contact Us

If you have any questions about your order or shipping, please contact us:

📧 Email: elbatalsmp@gmail.com